Your frontline staff experience every customer interaction. Keen makes that intelligence visible — in real-time, without friction, at scale.
Free for teams up to 10. We'll get you set up personally.
Surveys are broken. Response rates are plummeting. Customers resent the interruption. And by the time you see the data, frustrated customers have already walked.
You need real-time visibility into how customers feel. But traditional approaches add friction to the very experience you're trying to improve.
"Your staff already know how customers feel. They experience hundreds of interactions every single day. That intelligence exists — it's just trapped."
— The Keen Insight
Keen turns your staff into real-time sensors of customer sentiment. No surveys. No friction. Just signal.
Your staff become your sensors.
Every customer interaction, captured in a single tap. Happy. Neutral. Frustrated. One-tap mood capture that takes less than a second, building a real-time picture of customer sentiment.
Turn insight into action.
Bite-sized coaching content exactly when it's needed. Quick wins. Focus areas. Best practices from your top performers. Micro-learning that fits between customers.
The mood-CX connection.
Your staff's mood directly shapes customer experience. Quick 10-second check-ins at regular intervals keep a finger on team wellbeing — because you can't deliver memorable experiences with a team running on empty.
AI that spots what you'd miss.
Patterns across customer and staff sentiment surface automatically. Which shifts correlate with frustrated customers? Which team members need support? Learn finds the signal in the noise.
No complex onboarding. No IT department. No training manuals. If they can tap a screen, they can use Keen.
Send a link. They're in. Works on any device — phone, tablet, or POS system.
After each customer, staff tap a mood icon. Optional tags add context. The whole thing takes under two seconds.
Real-time dashboard shows sentiment, trends surface, and issues get flagged before they escalate.
Traditional CX tools capture 2-5% of interactions from customers willing to respond. Keen captures every interaction from the people who experienced them firsthand — your staff.
Here's what most CX platforms miss: your staff's mood directly shapes customer experience. A frustrated employee creates frustrated customers. Keen tracks both — because you can't fix one without seeing the other.
A mood capture takes less than one second. A check-in takes ten. If your staff have time to breathe, they have time for Keen. And the insight you gain prevents far more time-consuming problems down the line.
Keen's AI engine continuously analyzes your sentiment data to surface patterns no dashboard could show you. Frustration cascades between teammates, time-of-day correlations, positive outliers worth celebrating — all detected automatically and presented as actionable insight cards.
Every day without visibility is a day of preventable problems.
Frustrated customers who never come back — and you don't know why until it's too late
Good employees who quit — because they felt unsupported and unheard
Small issues that become big ones — because no one saw the pattern forming
Competitors who figure this out first — while you wait for quarterly survey results
Every day, your staff experience hundreds of customer interactions. Every day, that insight evaporates. Keen makes it visible.
Free for teams up to 10. We'll get you set up personally.